Refund policy

Effective Date: [Insert Date]

Thank you for choosing [Your Business Name]. We take great care in crafting your custom-made items, and your satisfaction is important to us. Because each piece is made to order, we have a specific return and refund policy for these products.

Custom-Made Items – All items are made-to-order

  • We do not accept returns or exchanges nor refund due to:

    • Change of mind

    • Incorrect order details provided by the customer (e.g., spelling errors, wrong size, color, or design chosen)

Exceptions – Defective or Damaged Items

We will accept returns or offer replacements only if:

  • The item arrives damaged

  • The item is defective

  • The item received does not match the design specifications confirmed in the order

To be eligible for a return or replacement:

  • You must notify us within 5 days of receiving the item.

  • Please include clear photos of the item showing the defect or damage.

  • Item must be unused and in its original packaging.

Once your return is inspected and approved, we will:

  • Send a replacement at no extra cost, or

  • Issue a full or partial refund (depending on the nature of the defect)

Shipping Costs

  • If a return or replacement is approved due to our error, we will cover the return shipping.

  • Otherwise, customers are responsible for return shipping costs.

Contact Us

For any concerns or to request a return, please contact us at:

  • Email: sheercreations9@gmail.com

Please include your order number and a detailed description of the issue when reaching out.